Leading global operations performance management specialist ActiveOps has opened a new dedicated US office and appointed a US managing director to actively target the world’s biggest banks and insurers with its globally-recognised Active Operations Management (AOM) method and Workware™ software suite for insight, capacity management and strategic planning to deliver operations excellence.

ActiveOps’ existing clients in North America include the Cincinnati-headquartered Fifth Third Bancorp and in Canada, two of the country’s top six banks already apply the AOM method for best-practice operations performance management.

By dedicating strong resource and focus on the US market, ActiveOps now intends to help even more US organisations take control of operations performance management and replicate the significant results already being seen by its existing banking, insurance and BPO sector clients in the Europe, Asia-Pacific, Africa, India, Middle East, Canada and US regions.

To lead its new dedicated focus on the US market, ActiveOps has appointed Mark Bourgeois as its US Managing Director and will draw on new and existing partnerships with global delivery partners including PWC, KPMG, CSC, West Monroe and BearingPoint to accelerate its US expansion. Previously, Bourgeois was a senior director focused on revenue and lead generation projects in large and complex financial institutions, including working across the US Government and major Asian markets.

Latest analysis of ActiveOps’ clients in the international banking industry shows that, during the first year of deployment, it has enabled organisations to regain over five million ‘lost’ or under-utilised hours through improved operations performance. This equates to more than 4,000 FTE staff and represents annualised savings in excess of $100m.