Finance Monthly August 2019 Edition

It is a similar story from the switch providers and network monitors as they really only look at their own devices and lack context to other devices and to the applications themselves. The entire hybrid IT infrastructure supporting the application processing needs to be viewed live across the hypervisor, VM, server, network fabric and storage together. THE AIOPS SOLUTION AIOps-driven app-centric infrastructure management will be a significant part of the solution. Artificial intelligence applied to IT operations (AIOps) utilises AI and ML (machine learning) to help ensure application and infrastructure performance. With this holistic approach, AI- based analytics are app-centric, with correlation capabilities that provide highly insightful and integrated views across siloes and end-to-end across the entire infrastructure. In this way, a shared context can be seen across all infrastructuremanagement tools, so that the trends and behaviour of resources can be easily read and understood. With a visual representation of the current infrastructure, IT teams can be certain as to all of the dependencies and exactly which applications are utilising or competing for different infrastructure resources. Thus, potential problems can be avoided in advance, making a meaningful shift from reactive to proactive troubleshooting, saving millions in time, money, loss of business revenue and customer loyalty. And this is not solely for on-premises; the cloud-based outsourced applications also need this level of scrutiny to ensure performance-based SLAs can be set and then met. With the ability to assure the performance of their mission-critical applications, banks and financial services organisations place themselves in a position to successfully manage their digital transformation journey, whilst ensuring they meet business goals and most importantly, keep their customers happy. Organisations must recognise that a shift in the perception of the importance of the application (which relates to the customer) is needed. “ “ Sources: 1 https://www.which.co.uk/ news/2019/03/revealed-uk-banks- hit-by-major-it-glitches-every-day/ 2 https://www.parliament.uk/ business/committees/committees- a-z/commons-select/treasury- committee/ 3 https://www.theguardian.com/ business/2019/feb/01/tsb-computer- meltdown-bill-rises-to-330m 4 “Artificial intelligence for IT operations (AIOps) platforms are software systems that combine big data and AI or machine learning functionality to enhance and partially replace a broad range of IT operations processes and tasks, including availability and performance monitoring, event correlation and analysis, IT service management, and automation.” Gartner – Market Guide for AIOps Platforms. (Published August 2017) 27 www.finance-monthly.com FINANCE & BUSINESS - IT